How we collect, use, and protect your information.
Optic Integrated Care LLC ("the Practice," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at opticintegratedcarellc.com or engage with our telehealth services.
This policy applies to information collected through this website. It does not apply to protected health information (PHI) collected in the course of providing clinical care, which is governed separately by our Notice of Privacy Practices (NPP) provided to patients at intake, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
When you contact us through our website, we may collect:
This information is collected solely to respond to your inquiry. Submitting a contact form does not establish a provider-patient relationship.
When you visit our website, certain information may be collected automatically, including:
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result. We do not use cookies to collect personally identifiable information without your knowledge.
We use the information we collect for the following purposes:
We do not use website-collected information for marketing purposes without your explicit consent, and we do not sell, rent, or trade your personal information to any third party.
Optic Integrated Care LLC is a HIPAA-covered entity. Any protected health information (PHI) you share as part of your care — including during telehealth sessions, through the client portal, or in clinical communications — is handled in strict accordance with HIPAA regulations.
PHI is stored and transmitted exclusively through our HIPAA-compliant client portal platform. We implement all required administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your health information.
For full details on how your health information is used and disclosed in the context of your care, please request a copy of our Notice of Privacy Practices (NPP) through your client portal.
We do not sell or rent your personal information. We may share information only in the following limited circumstances:
We retain website contact form submissions only as long as necessary to respond to your inquiry, after which they are securely deleted. Website analytics data may be retained in aggregated, non-identifiable form for site improvement purposes. Clinical records are retained in accordance with Pennsylvania state law and federal regulations, which generally require a minimum of seven (7) years from the date of last service.
We implement reasonable and appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has submitted information to us without consent, please contact us immediately so we may delete it.
Minors seeking psychiatric care through our practice must have a parent or legal guardian complete the intake and consent process through the client portal.
Depending on applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us through your client portal. For rights related to your clinical health records, refer to our Notice of Privacy Practices.
Our website may contain links to external websites, including our client portal platform. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
The Optic Integrated Care LLC client portal is powered by SimplePractice, LLC, a third-party electronic health record and practice management platform. By accessing or using the client portal at emily-nyamoko.clientsecure.me, you acknowledge and agree to the following:
Patients and website visitors located in Pennsylvania are entitled to certain additional protections under Pennsylvania state law, including the Pennsylvania Breach of Personal Information Notification Act. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable state and federal law.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please reach out through your client portal at emily-nyamoko.clientsecure.me.